Complaints Handling Procedure
Tel: 01274 299 499
If you have a complaint please contact John Sugden with the details.
Within 7 days of receipt of your complaint we will send you a letter of acknowledgement.
John Sugden will review the relevant file(s) to try and address the subject matter of your complaint.
Following the review John Sugden will respond to you within 14 days of receipt of your complaint.
If you feek this response is inadequate, you will be invited to attend a meeting at our office to discuss, and hopefully resolve, your complaint.
If you do not wish to attend a meeting or it is not possible for you to do so, we undertake to carry out any further investigations you require and to respond within 14 days of your written request for this additional information to be provided.
If at the conclusion of our investigations you feel our explanations are not adequate, or our suggestions for resolving your complaint, you may refer the handling of the complaint to the
Insolvency Service via their Gateway scheme.
The Contact details are as follows:
Telephone: 0845 6029848
Post: The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA